Infrastructure Analyst

São Paulo

Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in professional relationships is a reflection of that philosophy. We pride ourselves on our technical acumen, our collaborative problem-solving ability, and the warm professionalism of our teams.

Responsibilities:

  • Providing a service to Avenue Coders to ensure that their IT infrastructure and systems remain operational it is performing well;
  • Managing and controlling the IT inventory,
  • Identifying, investigating and resolving technical incidents and problems and to restore service to Avenue Coders by managing incidents to resolution;
  • Fixing hardware issues on laptops when necessary;
  • Management of our providers, basic management of our MDM, quote new IT equipment;
  • Participating in the team's planning meetings and proactively seek for process improvement of the area;
  • The Infrastructure Analyst focuses on 1/2 line incidents.


Required Qualifications:

  • A history of working and supporting with:
  • Computer networks;
  • Structure cabling;
  • ITSM;
  • Inventory Control;
  • Providers management;
  • MacOS systems;
  • Projects with Firewall management, VoIP systems, Cisco network skills, JumpCloud, Wireless network skills and Network monitoring services - are highly preferable;
  • Have broad expertise, uses skills to achieve goals in creative and effective ways
  • Works on significant issues;r
  • Creates formal networks involving coordination among groups;
  • Exercises independent judgment in methods, techniques and evaluation criteria to obtain results;
  • Bachelor’s or Equivalent degree;
  • Advanced English - ability to have a verbal and written communication skills;
  • Have easy access to Avenida Paulista,SP (office is near Brigadeiro station) - this is NOT a remote position.


Does this sound like you? Apply now to become an Avenue Coder!


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