Customer Systems and Loyalty Program Architect

San Francisco

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Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in professional relationships is a reflection of that philosophy. We pride ourselves on our technical acumen, our collaborative problem-solving ability, and the warm professionalism of our teams.


  • Strong understanding of architecture practices and processes
  • Strong understanding of Customer data models (Party Model)
  • Strong understanding of Loyalty related concepts (membership, points accrual, reward redemption, gamification, etc)
  • Strong understanding of Customer analytics, inferred attribution and segmentationFamiliar with Private Label Credit Card concepts / offerings
  • Ability to identify and document changes to existing systems, applications and interfaces
  • Ability to define and document changes to existing business processes
  • Document as-is integration environment as a precursor to any new project or program
  • Document ideal future state architecture and develop a roadmap to achieve that end state goal
  • Lead the conceptual & technical design process 
  • Architect solutions to meet both functional and non-functional requirements
  • Research, evaluate and recommend new applications, tools and technologies where applicable
  • Document and socialize pros / cons of any given design option (trade-offs)
  • Leverage / enhance patterns and standards to be leveraged across corporate and Omni channel teams
  • Support engineering staff through the entire development phase
  • Mentor developers via hands-on assistance and training (formal and informal)
  • Participate in architecture review and governance processes
  • Participate in technical design reviews and code reviews
  • Small amount of technical development when required
  • Work closely with leadership team to ensure that technology projects are aligned with the strategic objectives of the business 
  • Work with a cross functional team to identify and anticipate the technical needs of business partners and translate that need into an IT strategy
  • All other projects and responsibilities as assigned

  • Bachelor's  Degree in Computer Science, Information Systems, IT,  or a related field
  • Master’s Degree a plus
  • 8+ years of software design / development experience in an Omni channel retail environment
  • 3+ years as a solution Architect or technology lead 
  • Experience / strong knowledge of the following tools:
  • Informatica MDM (Party Model), Oracle ATG Customer Profile, Teradata CRM / CIM 
  • Familiarity with 3rd party / Hosted Loyalty platforms
  • Solid understanding of Integration concepts / patterns
  • Strong documentation skills, especially with drawing architecture diagrams
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving  & presentation skills
  • Strong verbal and written communication skills
  • Demonstrated collaborative skills and ability to work well within a team
  • Ability to work with and influence peers and senior management
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting

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